GC
Gerard C
1 reviews | Active since Jul 2012
13 Nov 2018, 11:04
4 Hour Promise with no Delivery.
I recently sent an email request to MTN for information on one of my numbers, I got the automated response that I would receive a call from a consultant within the next 4 hours, that reply was received on the 9th November 2018 @ 10:10 as of now I am still waiting for that call. As usual MTN absolutely stun with the delivery on there statements, the service level is just slightly above gutter level and yet they seem to think this is acceptable.
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MTN South Africa's replyOfficial
14 Nov 2018, 11:28Good day Gerard
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation you confirmed that you received for Data sim number from MTN this morning. I also advised you that you can link this number on your MTN App in order for you to top up your data and also be able to view balances.
Rest assured it is not our intention to displease you. We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation you confirmed that you received for Data sim number from MTN this morning. I also advised you that you can link this number on your MTN App in order for you to top up your data and also be able to view balances.
Rest assured it is not our intention to displease you. We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply14 Nov 2018, 11:28
Official
Good day Gerard
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation you confirmed that you received for Data sim number from MTN this morning. I also advised you that you can link this number on your MTN App in order for you to top up your data and also be able to view balances.
Rest assured it is not our intention to displease you. We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation you confirmed that you received for Data sim number from MTN this morning. I also advised you that you can link this number on your MTN App in order for you to top up your data and also be able to view balances.
Rest assured it is not our intention to displease you. We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team