1 reviews | Active since Jul 2011
4 days, no Internet access, no assistance
<p>My phone stopped connecting to Internet on Thursday and every day I phone mtn to try fix it, every day it's a different excuse. </p> <p> </p> <p>They rest my phone and nothing happens, then another person does a reset but says I have to wait longer, then another one says, no they are fixing an Internet problem now so we can't escalate it because it'll be ignored, then today I'm told that I have Internet access even though I don't. </p> <p> </p> <p>This is Bull**** and would expect better from the service provider I've been with for 13 years. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Nothing was done in anyway.
This is nothing more than another lie with more promises that ive heard from the call centers.
Nothing was done in anyway.
This is nothing more than another lie with more promises that ive heard from the call centers.