DT
Debra T
1 reviews | Active since Sept 2015
03 Sept 2015, 12:14
4 days for a upgrade!
It tooke 4 days of calls to the 808 number to get assistance with an upgrade after 22 years of loyalty to MTN. I was then offered a once off credit on my account of R1000. At 20 years I recieved an amount of R1500....why so little now?<br> Mtn need to consider that loyatly should be on a package so that our monthly fees are reduced, not a once off.<br> However was assited by a nice sales person onthe 4th day, Kgobo. Thank you.
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MTN South Africa's replyOfficial
08 Sept 2015, 10:42Hello DT2015,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply08 Sept 2015, 10:42
Official
Hello DT2015,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,