4 Day Sim Swap still not active

Hi,<br> <br> I have recieved an upgrade on Sunday and was asked to do a Sim Swap from Micro Sim to Nano Sim. I haev been told that my sim will be active in 2-24 hours. This is the 4rth day and my sim card is still not active. After going to the store and calling mtn customer care multiple times I get same reply every time - It will take another 2-24 hours. I do not understand why should i be billed for the service that I currently do not have due to MTN incompetence to perform one of the most frequent tasks. Lastly for the past 4 days I was not able to use the service which created number of complications in my life. <br> <br> The reference Number that i was given: ***<br> <br> Regards,