MH
Maryke H
1 reviews | Active since Dec 2009
23 Jul 2015, 13:55
4 Calls and no results
I had been phoning MTN (4 times in total!) with a request to receive my contract as well as an itemised billing account starting from June 2015. In spite of promises, I still have not received an itemised billing, yet I notice that I am being billed for it. The last call was not answered after holding on for 10 Minutes. Are they still on strike ?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
31 Jul 2015, 16:24Hello MarykeElsa,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that the itemised invoice requested was sent via email on 29th July.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that the itemised invoice requested was sent via email on 29th July.
Regards
Mary
REQ:***
MTN South Africa's reply31 Jul 2015, 16:24
Official
Hello MarykeElsa,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that the itemised invoice requested was sent via email on 29th July.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that the itemised invoice requested was sent via email on 29th July.
Regards
Mary
REQ:***