1 reviews | Active since Mar 2012
3weeks and still waiting
I app**** for a upgrade at MTN secunda 3weeks ago. Up until today I'm still waiting for my upgrade. The excuse is that there's no stock. I'm getting really impatient with MTN and need this issue to be resolved a.s.a.p . Thanks so much..
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Secunda Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Secunda Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,