1 reviews | Active since Nov 2011
3rd week and waiting for tablet
Dear Sir / Madam<br> <br> I ordered a tablet 3 weeks ago and I have still not received it.<br> <br> 3 public holidays is no excuse as it can reach here overnight by courier.<br> <br> I find it strange that if I had ordered this tablet from MTN direct it would have been here the next day. <br> <br> It was more convenient for me to go to the MTN store across the road and take out the contract, but now I have been billed for it and have not yet received it.<br> <br> I do not blame anyone in the store and I must say they helped me quite efficiently.<br> <br> I expect to have the tablet by latest Wednesday / Thursday.<br> <br> Please make sure that I have it by then.<br> <br> Yours sincerely<br> <br> A very disappointed but loyal MTN supporter.<br>
Thank you for your post.
As per our telephonic conversation earlier, I have forwarded all the necessary information to the shop management team for urgent attention.We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
I hope we are able to restore your faith in us.
Kind regards,
Charles,
REQ:***.
Best regards,
Thank you for your post.
As per our telephonic conversation earlier, I have forwarded all the necessary information to the shop management team for urgent attention.We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
I hope we are able to restore your faith in us.
Kind regards,
Charles,
REQ:***.
Best regards,