WC
Whitney C
1 reviews | Active since Aug 2009
22 Jun 2015, 08:43
3rd time writing, a month and no responce
This is now the 3rd time I am writting on hello peter in accordance with the \ONE report per Supplier will be accepted in a 5 day period."rule..<br> <br> It has been about 2 months now and I STILL have not had a response yet from MTN. Every time I write a complain"
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Replies (1)
MTN South Africa's replyOfficial
03 Jul 2015, 14:42Hello Ms C,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly be advised that we have acknowledged your query REQ:*** however resolution might be delayed as MTN is currently undergoing an industrial strike action.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly be advised that we have acknowledged your query REQ:*** however resolution might be delayed as MTN is currently undergoing an industrial strike action.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply03 Jul 2015, 14:42
Official
Hello Ms C,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly be advised that we have acknowledged your query REQ:*** however resolution might be delayed as MTN is currently undergoing an industrial strike action.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly be advised that we have acknowledged your query REQ:*** however resolution might be delayed as MTN is currently undergoing an industrial strike action.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***