3RD TIME TRYING TO GET MTN'S ATTENTION

THIS IS MY 3RD ATTEMPT AT TRYING TO GET MTN TO DEAL WITH A BILLING ERROR THAT RESULTED IN OVER R1000.00 BILLED FOR DATA.<br> <br> Is there no one at MTN dealing with customer support/complaints? It's a shame that i have to use a platform like Hello Peter to get some sort of reply from MTN. Try and use MTN's platform for complaint/problems via email, phone call centre or over their online portal is absolutely useless, if you lucky -- all you will get get is an automated response saying that your query will be dealt with in 48 hours. Months later i am still waiting! <br> <br> I have had two people respond to me: 1. Mantoa REQ:***\ and 2. Jean REQ:*** -- both have assured me that this will be escalated to billing management. I am still -- not so patiently