SW
Sasha W
1 reviews | Active since Feb 2011
22 Mar 2016, 10:32
3rd time I am asking for help
This is the 3rd time i am informing MTN that on Hello Peter that they still havent resolved our account issue. We have paid our account up to date and cancelled the contract but they say R1714 is still outstanding! We have sent through the proof of payments to your legal department and no comment. We have posted it here - where you have rep**** twice saying you will be in contact - you havent! Can you please clear our account!!!!
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MTN South Africa's replyOfficial
23 Mar 2016, 23:22Hello Sashawhite,
We are truly sorry for any inconvenience caused.
We do also see that you've been in contact with our Legal Department in February 2016 who advised you of the outstanding amount. The account has not been closed due to the payment not reflecting on the account.
Kindly can we request that you fax the proof of payment to our department (complaints) and we will ensure that our Legal Department capture the payment and close off the account.
Please send it to fax number *** and we will receive it in a PDF format and log it accordingly.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused.
We do also see that you've been in contact with our Legal Department in February 2016 who advised you of the outstanding amount. The account has not been closed due to the payment not reflecting on the account.
Kindly can we request that you fax the proof of payment to our department (complaints) and we will ensure that our Legal Department capture the payment and close off the account.
Please send it to fax number *** and we will receive it in a PDF format and log it accordingly.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply23 Mar 2016, 23:22
Official
Hello Sashawhite,
We are truly sorry for any inconvenience caused.
We do also see that you've been in contact with our Legal Department in February 2016 who advised you of the outstanding amount. The account has not been closed due to the payment not reflecting on the account.
Kindly can we request that you fax the proof of payment to our department (complaints) and we will ensure that our Legal Department capture the payment and close off the account.
Please send it to fax number *** and we will receive it in a PDF format and log it accordingly.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused.
We do also see that you've been in contact with our Legal Department in February 2016 who advised you of the outstanding amount. The account has not been closed due to the payment not reflecting on the account.
Kindly can we request that you fax the proof of payment to our department (complaints) and we will ensure that our Legal Department capture the payment and close off the account.
Please send it to fax number *** and we will receive it in a PDF format and log it accordingly.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,