CE
Claudio E
1 reviews | Active since Feb 2010
13 Mar 2018, 07:58
3rd Request for Refund
Still waiting for my refund.....3rd request on HP. Im mean really common. Got an SMS to say its been resolved but no money has paid to me. The absolute worst service provider in SA!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 Mar 2018, 11:17Good day Claudio,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the credit that was on your account was offset against your next invoice date. Your next amount that would need to be paid is R496.73. If you still require the refund to your bank account, kindly advise us so that we may credit your bank account. however, your next payment will not include the credit on your MTN account.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply13 Mar 2018, 11:17
Official
Good day Claudio,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the credit that was on your account was offset against your next invoice date. Your next amount that would need to be paid is R496.73. If you still require the refund to your bank account, kindly advise us so that we may credit your bank account. however, your next payment will not include the credit on your MTN account.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,