3rd request for my credit!!!!

SEE BELOW - 3rd request on HelloPeter to MTN - and I'm still waiting - THEY DON'T EVEN BOTHER TO PHONE YOU - YOU ARE JUST ANOTHER NUMBER!!!!!<br> <br> See MTN's last response - and I still don't see the credit????<br> <br> Hello Dis-Gruntled_,<br> <br> We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.<br> <br> We've now perused your account and traced the subscription back to March 2014, the subscription is now cancelled and we done a recon on the account.<br> <br> The total amount we will be crediting to your account is R1338.17 including VAT. Please note the credit will reflect within 24/48 hours on the account.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***<br> Add a new Mtn Report<br> Inappropriate report? Back<br> SUPPLIER'S RESPONSE Mtn Time and Date 09:08:15 | Sun 25 Oct 15<br> Hello Dis-Gruntled_,<br> <br> Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.<br> <br> Kindly note that the matter has been escalated to the relevant person for assistance.<br> <br> Warm Regards<br> Nompumelelo<br> REQ:***