1 reviews | Active since Oct 2015
3rd report: R3000 inexplicable charges
This is the third report I have made regarding this same topic (*** and ***). MTN has responded on HelloPeter to both posts, but has not contacted me personally, and has not given any meaningful feedback. It seems they only respond to HP posts for PR purposes, and do not really want to sort out issues.<br> Their last response states that I used around R2900's data (almost 3GB) out-of-bundle. This is impossible since I am on a Top-Up contract, and cannot use out-of-bundle data. I am also in the habit of buying data bundles to cover any data I may use (normally around 700Mb per month). Looking at my account trend, I have spent R359 on my Top-Up account basically since inception of the account in 2014, and only have one big spike in Aug 2015 because of \PSD"calls. I have never seen anything about PSD calls on any previous accounts.<br> MTN"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the usage limit has only been set on the line 7-8-2015.
The charges on the August invoice is from 13-7-2015 until 7-8-2015 until 7-8-2015@ 7:45, The limit has been set up here at this time. The contract only changed to Top up on the 7-8-2015 @ 14:34:57. The itemized billing report will be send to you to compare the charges.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the usage limit has only been set on the line 7-8-2015.
The charges on the August invoice is from 13-7-2015 until 7-8-2015 until 7-8-2015@ 7:45, The limit has been set up here at this time. The contract only changed to Top up on the 7-8-2015 @ 14:34:57. The itemized billing report will be send to you to compare the charges.
Kind Regards,
Alice van der Merwe
***