SM
Sihaam M
1 reviews | Active since Jun 2012
01 Mar 2016, 13:33
3rd Party billing?!
I have a R79p/m data contract which I haven't been using for the past few months as my laptop broke. December I was billed R500 and January another R729! The only explanation I get is CONTENT CHARGE. I've been in contact with Mtn since December trying to resolve this matter via email, 808, in stores even Twitter and all I'm still sitting with is Reference numbers, and big debit orders. I have explained in numerous conversations that I have NOT subscribed to anything. Couldn't have as my sim was not in use. Also I unsubscribed via tel and email in Dec as advised and yet I was billed even more in Jan?! Seems \content charge\" is just a phrase used to ***** peoples money. So again, incase I wasn't heard the first ten times I said this... I DID NOT SUBSCRIBE to anything! I did not give Mtn permission to allow 3rd parties to bill me through them! This is ********! I want my money back or will be taking this up with the CPA"
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MTN South Africa's replyOfficial
02 Mar 2016, 16:38Hello Sihaam Mohamed,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that the content charges have been unsubscribed as the last billing date for them was on the 2016-01-04. You may contact the content provider Basebone +***2 and MiraNetworks +27.86.110.6472 to assist you further with the request and any credits due to you.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that the content charges have been unsubscribed as the last billing date for them was on the 2016-01-04. You may contact the content provider Basebone +***2 and MiraNetworks +27.86.110.6472 to assist you further with the request and any credits due to you.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply02 Mar 2016, 16:38
Official
Hello Sihaam Mohamed,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that the content charges have been unsubscribed as the last billing date for them was on the 2016-01-04. You may contact the content provider Basebone +***2 and MiraNetworks +27.86.110.6472 to assist you further with the request and any credits due to you.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that the content charges have been unsubscribed as the last billing date for them was on the 2016-01-04. You may contact the content provider Basebone +***2 and MiraNetworks +27.86.110.6472 to assist you further with the request and any credits due to you.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,