TC
Tinus C
1 reviews | Active since Feb 2015
11 Feb 2015, 09:21
3rd month paying to much
After porting from Nashua Mobile last year November. I went to Boksburg after receiving my first statement in Dec from MTN, the lady told me I have upgraded in November (I did not upgrade) and my bill will be fixed end December. New statement in Jan and still not fixed, phoned customer service and they said everything will be fixed end Jan, insurance department said they will remove my insurance. Received my bill today in post and still paying R209.48 for a top up 50 contract. When will this be fixed as I only instructed to pay the R50 per month? Who will refund me for 3 month now of paying to MUCH.<br> <br> I cannot understand that it can be so difficult just to help your clients.... <br> <br>
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MTN South Africa's replyOfficial
23 Feb 2015, 11:21Hello TINUSCLAASE,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply23 Feb 2015, 11:21
Official
Hello TINUSCLAASE,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***