LB
Leroy B
1 reviews | Active since Jun 2015
08 Jul 2015, 10:08
3rd complaint still no service...
I complained on 01/06 and 07/06 about content charges on my data contract***). Mtn then rep**** with two ref no's REQ:*** and REQ:*** stating that the content has been stopped and I will be credited for the charges. At the end of the month I was charged the full amount and the content charges are still active. Can somebody please have a look and rectify. Thank you
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MTN South Africa's replyOfficial
22 Jul 2015, 12:01Hello Lee180,
We are sorry for the delayed response and for any inconvenience caused.
We have now perused your account and see that an unsubscribe request has been logged on your behalf and the reference number for the request logged was #***. However there was no subscriptions found registered to your number.
We will investigate the matter further and touch base with you thereafter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delayed response and for any inconvenience caused.
We have now perused your account and see that an unsubscribe request has been logged on your behalf and the reference number for the request logged was #***. However there was no subscriptions found registered to your number.
We will investigate the matter further and touch base with you thereafter.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply22 Jul 2015, 12:01
Official
Hello Lee180,
We are sorry for the delayed response and for any inconvenience caused.
We have now perused your account and see that an unsubscribe request has been logged on your behalf and the reference number for the request logged was #***. However there was no subscriptions found registered to your number.
We will investigate the matter further and touch base with you thereafter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delayed response and for any inconvenience caused.
We have now perused your account and see that an unsubscribe request has been logged on your behalf and the reference number for the request logged was #***. However there was no subscriptions found registered to your number.
We will investigate the matter further and touch base with you thereafter.
Regards
Tim
MTN Complaints Management Team: REQ:***