JR
Jolize R
1 reviews | Active since Feb 2013
21 Jun 2015, 21:33
3rd Complaint on Hello Peter no answers
After more than 1 and a half months I still dont know where my new Iphone is or is it repaired - I had a call from someone from MTN in the week but that was the last. After 20 years I think i must move to another service provider if I can not even get answers.
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MTN South Africa's replyOfficial
23 Jun 2015, 14:15Hello Jolizer,
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We escalated your complaint to our High Volume Repair Centre Management Team and they confirmed that the device (Jobcard: PLKHV***) was dispatched from our repair centre in Polokwane yesterday (22 June 2015).
Our operations at our warehouse and repair centres have been severely impacted due to the industrial action we've been facing. The device will be repaired at our repair centre in Midrand. Once repaired it will be sent back to the store and they will notify you once it has been sent back.
We do apologize for the inconvenience caused and for the delay with the repair.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We escalated your complaint to our High Volume Repair Centre Management Team and they confirmed that the device (Jobcard: PLKHV***) was dispatched from our repair centre in Polokwane yesterday (22 June 2015).
Our operations at our warehouse and repair centres have been severely impacted due to the industrial action we've been facing. The device will be repaired at our repair centre in Midrand. Once repaired it will be sent back to the store and they will notify you once it has been sent back.
We do apologize for the inconvenience caused and for the delay with the repair.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Jun 2015, 14:15
Official
Hello Jolizer,
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We escalated your complaint to our High Volume Repair Centre Management Team and they confirmed that the device (Jobcard: PLKHV***) was dispatched from our repair centre in Polokwane yesterday (22 June 2015).
Our operations at our warehouse and repair centres have been severely impacted due to the industrial action we've been facing. The device will be repaired at our repair centre in Midrand. Once repaired it will be sent back to the store and they will notify you once it has been sent back.
We do apologize for the inconvenience caused and for the delay with the repair.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We escalated your complaint to our High Volume Repair Centre Management Team and they confirmed that the device (Jobcard: PLKHV***) was dispatched from our repair centre in Polokwane yesterday (22 June 2015).
Our operations at our warehouse and repair centres have been severely impacted due to the industrial action we've been facing. The device will be repaired at our repair centre in Midrand. Once repaired it will be sent back to the store and they will notify you once it has been sent back.
We do apologize for the inconvenience caused and for the delay with the repair.
Regards
Tim
MTN Complaints Management Team: REQ:***