CP
Cindy-lee Peters
1 reviews | Active since Dec 2013
23 Feb 2015, 13:50
3RD BAD EXPERIENCE WITH MTN DISGUSTED
My Device was fixed and brought back to me after 2 weeks. I am at work during the day so my mum got the delivery. I got home and switched on the device everything seemed to be working properly however when i opened the camera function it did not work i thought its fine i could deal with that but than the device started freezing and totally shut down. and still is not working. I am very very tired of MTN since ive started my contract with them ive had inconsistency and poor service. I want something done ASAP. I have been calling the call centre and have not been assisted. Ive only had the device 4-5 days now why is it giving me problems but it just came out of repairs!!!????
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2015, 09:42Hello sweet007,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply03 Mar 2015, 09:42
Official
Hello sweet007,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you.
Kagiso
REQ:***