3rd Attempt for Feedback via Hello Peter
<p>Soooo. This is my 3rd report on the same issue. I app**** and was approved for a contract with mtn in Feb. To date I have not received my phone or som card. And all the while I have been topping up my data when I took a contract out for 50gbs. There are 3 ladies at the MTN westwood store who deliberatly ignore me when I go to follow up on Progress and I have the regional manager on whatsapp who gives me feedback when he feels like replying sometimes days after I request feedback. This has been going on for far too long. Then i get someone from complaints dept handling hello peter queries saying they too will get back to me but to no avail. Have i done something wrong to be neglected the way i have been. Im begging someone to assist me and resolve this once and for all. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with MTN west wood mall with regards to this matter to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with MTN west wood mall with regards to this matter to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,