BC
Bennie C
1 reviews | Active since Sept 2018
27 Jun 2019, 11:43
3D secure not processing when using MTN data.
I had a review last week iro 3d secure not functional via MTN. Although they rep**** to hello Peter, saying that they are responding privately, I had no communication from MTN.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
27 Jun 2019, 14:10Good day Bennie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that I tried calling you on ***, unfortunately there was no answer. Please can you provide me with the following details to escalate the matter further.
Bank:
Device:
Error Message:
Can you connect to other internet sites?
Were you able to use the 3D connect service previously ?
Warm regards,Jessica Complaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that I tried calling you on ***, unfortunately there was no answer. Please can you provide me with the following details to escalate the matter further.
Bank:
Device:
Error Message:
Can you connect to other internet sites?
Were you able to use the 3D connect service previously ?
Warm regards,Jessica Complaints Analyst
Best regards,
MTN South Africa's reply27 Jun 2019, 14:10
Official
Good day Bennie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that I tried calling you on ***, unfortunately there was no answer. Please can you provide me with the following details to escalate the matter further.
Bank:
Device:
Error Message:
Can you connect to other internet sites?
Were you able to use the 3D connect service previously ?
Warm regards,Jessica Complaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that I tried calling you on ***, unfortunately there was no answer. Please can you provide me with the following details to escalate the matter further.
Bank:
Device:
Error Message:
Can you connect to other internet sites?
Were you able to use the 3D connect service previously ?
Warm regards,Jessica Complaints Analyst
Best regards,
BC
Bennie C's updateReviewer Update
27 Jun 2019, 19:13Good day Jessica
My NR is ***.
Answers required:
Absa Bank
Samsung Galaxy A6+
Error message : "site can't be reached/ check your internet connection"
I can connect to all internet sites.
Yes, I have used the 3D connect service numerous times in the past.
Regards
Bennie Conradie
***
***
My NR is ***.
Answers required:
Absa Bank
Samsung Galaxy A6+
Error message : "site can't be reached/ check your internet connection"
I can connect to all internet sites.
Yes, I have used the 3D connect service numerous times in the past.
Regards
Bennie Conradie
***
***
BC
Bennie C's update27 Jun 2019, 19:13
Reviewer Update
Good day Jessica
My NR is ***.
Answers required:
Absa Bank
Samsung Galaxy A6+
Error message : "site can't be reached/ check your internet connection"
I can connect to all internet sites.
Yes, I have used the 3D connect service numerous times in the past.
Regards
Bennie Conradie
***
***
My NR is ***.
Answers required:
Absa Bank
Samsung Galaxy A6+
Error message : "site can't be reached/ check your internet connection"
I can connect to all internet sites.
Yes, I have used the 3D connect service numerous times in the past.
Regards
Bennie Conradie
***
***
MTN South Africa's replyOfficial
28 Jun 2019, 13:40Good day Bennie
Thank you for the information provided.
I would like to contact you to assist further.
Please can you select private reply when responding on Hello Peter, so I can view the number. The numbers are blocked out when public reply is selected.
Warm regards,Jessica Complaints Analyst
Thank you for the information provided.
I would like to contact you to assist further.
Please can you select private reply when responding on Hello Peter, so I can view the number. The numbers are blocked out when public reply is selected.
Warm regards,Jessica Complaints Analyst
Best regards,
MTN South Africa's reply28 Jun 2019, 13:40
Official
Good day Bennie
Thank you for the information provided.
I would like to contact you to assist further.
Please can you select private reply when responding on Hello Peter, so I can view the number. The numbers are blocked out when public reply is selected.
Warm regards,Jessica Complaints Analyst
Thank you for the information provided.
I would like to contact you to assist further.
Please can you select private reply when responding on Hello Peter, so I can view the number. The numbers are blocked out when public reply is selected.
Warm regards,Jessica Complaints Analyst
Best regards,
BC
Bennie C's updateReviewer Update
13 Jul 2019, 14:45Thanks Jessica.
I'm still experiencing the same problem.
Regards
Bennie
***
I'm still experiencing the same problem.
Regards
Bennie
***
BC
Bennie C's update13 Jul 2019, 14:45
Reviewer Update
Thanks Jessica.
I'm still experiencing the same problem.
Regards
Bennie
***
I'm still experiencing the same problem.
Regards
Bennie
***