1 reviews | Active since Dec 2010
35 Days still waiting for my new phone
On the 9th of June I went to MTN Clearwater to apply for a new phone. Did all the paperwork and the next day my application was approved. They told me the phone would be available for collection in the next 2 weeks and I would be contacted when the phone arrives. In this period I heard about the strike and new it might be a bit longer before I get the phone. So on the 4th of July I went back to the store, stood in the Q for 30 mins, just to hear that it still has not been delivered. Okay, I was then told they will receive stock the following week and they will contact me then. <br> Up till today, I have not had an correspondents from them and coming Saturday, it will be another 2 weeks again. <br> It seems that this will now become my Christmas present. A person only has so much patience and mine is at tipping point. <br> WHAT A JOKE! Service = not at MTN.
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to obtain your device at MTN Clearwater.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the management team of the store for urgent attention on the service issues as well as the stock issues to be addressed. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to obtain your device at MTN Clearwater.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the management team of the store for urgent attention on the service issues as well as the stock issues to be addressed. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***