DP
Dines P
1 reviews | Active since Mar 2009
20 Jan 2016, 11:00
30GIG FREE DATA ****
I took out a new contract with MTN and received the 30gig data as per their promotion. I also received 500Mb data that is part of my contract. After a month MTN, took away my 500mb data and the 30gig even though I did not use up the 30gig. I understand that the 30gig would expire after a month but why was my 500mb of data taken away. I logged a query 3 weeks ago, no feedback, and your call centre is the worst in the world. .
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Replies (1)
MTN South Africa's replyOfficial
20 Jan 2016, 14:17Hello dpan,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the contract inclusive bundles also lasts for a month and do not carry over to the next month if not used up.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the contract inclusive bundles also lasts for a month and do not carry over to the next month if not used up.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply20 Jan 2016, 14:17
Official
Hello dpan,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the contract inclusive bundles also lasts for a month and do not carry over to the next month if not used up.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the contract inclusive bundles also lasts for a month and do not carry over to the next month if not used up.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,