PN
PseudoRose N

1 reviews | Active since Dec 2011

08 Mar 2016, 13:43

30GB of data on any LTE device but data expired

I upgraded to an iPhone 5s in January 2016, 30GB data was received just as they had said in all their magazines and online, unfortunately for me when i had 26.8GB left this data expired. MTN has used false advertising to lure me in to another contract. I asked the lady if this data would expire when I took the contract and she said no, so why is my data gone, further more, every time I fill data or airtime it just disappears. I use facebook, whatsapp, and update apps. I should not have to fill data due to MTN promising me the 30GB, what is the point in giving it if you are going to take it away!!! I should have taken a cheaper contract so I could afford more data, data goes on a daily basis, if I look at my iPhone data usage, the data disappearing is unaccounted for. Please MTN stop messing South Africans around with your lies and deception!! Just give me back my 26.8GB of data that I was promised.

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Mar 2016, 23:41
Official
Hello RojaN,

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

The bundle was loaded on 2016-01-29 as a once off 30GB Free LTE Data Bundle which is valid for 30 days and it expired on 2016-02-28 because there is no carryover of the unused FREE LTE Data Bundle.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***