AJ
Adele J

1 reviews | Active since Aug 2012

09 Jan 2016, 12:15

30GB free with LTE upgrade not delivered

Upgraded on Saturday the 2nd.<br> The only reason I stayed with MTN was because they have a FREE 30GB deal for any LTE upgrades.<br> I was horribly mistaken...this seems to be total hogwash in order to draw more business. None of the consultants seem to know how this works. <br> The call centre keeps telling me to go back to the store and the store tells me to phone the call centre? <br> After now a total of 4 trips back to the store (bearing in mind you have to wait in a 20min que each time), I finally receive a reference number:<br> ***... But wait... its for the call centre. Who is to blame?? No one knows.<br> When I phone the call centre now they say I need to wait another THREE working days. <br> Why make a **** promise of free data for a month if its non existent.<br> I have read through all the terms and conditions three times. Bearing in mind this offer expires at the end of this month. Very disappointed to say the least<br> It it's now the 9th of January and still no \free"30GB data received"

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 Jan 2016, 07:03
Official
Hello Jukesie,

Thank you for your post.We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the System Support department for assistance reference number REQ:***.

Kind Regards
Nompumelelo
REQ:***