30GB free data promotion not honoured

I upgraded my contract to an iPhone 6S on 06/01/2016 with Paul at Killarney Mall, but my pro-rata bundles for the new contract were not loaded, and neither was the 30GB free data promotion. On 11/01, I went back and was helped by Melvin to cancel the contract as he suggested we redo the upgrade to sort out the problem. This was done and I went back 2 hours later to complete a new upgrade - but the system went down. Paul assured me that he would redo the upgrade as soon as the system was back online. This was done on 12/01. On 13/01 I went back to the store for the same problem. Paul phoned the call centre and was told that all the bundles had been authorised and should load. Nothing loaded. I phoned the call centre myself on 14/01 and was told it had been activated again. I received the pro-rata bundles but I have STILL NOT received the 30GB bundle. I am compliant to all the terms and conditions of the promotion on your website, and I would like to receive the promised bundle, seeing as it has been nearly 2 weeks since this issue began. I have been told to wait 2-24 hours 5 times over the last 10 days. Please sort this out now.<br> <br> Ref's: *** Linda