HP
Helen P
1 reviews | Active since Apr 2015
18 Nov 2015, 10:06
30GB for 3 months promo not true
I upgraded my contract in October and received the 30gig data as promised. <br> Received SEVERAL messages daily about this promo after my upgrade.<br> <br> It is a month now since my upgrade and all of a sudden my data has been taken away and the promo rule has all of a sudden changed to 30 gigs for 30 days?<br> <br> How does marketing just change the rules of the promo in the middle of the month and make up new rules?<br> <br> After being a loyal customer with MTN for years i do not think after this **** that i will be a loyal customer anymore as the loyalty MTN provides us, changes the way they decide it should.<br> <br> <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
18 Nov 2015, 16:01Hello Helen87,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the 30GB FREE LTE Data Bundle is a once off bundle, valid for 30 days.
This subs bundle will expire on 05/12/2015.
LTE Device FREE Data Promo's (for new and upgrade subs) is as follows:
o9th - 14th October 2015 - subs will get 10GB FREE LTE Data Bundle per month, for 3 months, valid for 30 days.
o15th October 2015 - 30th November 2015 - subs will get 30GB FREE LTE Data Bundle Once Off, valid for 30 days.
T's and C's:
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the 30GB FREE LTE Data Bundle is a once off bundle, valid for 30 days.
This subs bundle will expire on 05/12/2015.
LTE Device FREE Data Promo's (for new and upgrade subs) is as follows:
o9th - 14th October 2015 - subs will get 10GB FREE LTE Data Bundle per month, for 3 months, valid for 30 days.
o15th October 2015 - 30th November 2015 - subs will get 30GB FREE LTE Data Bundle Once Off, valid for 30 days.
T's and C's:
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***
MTN South Africa's reply18 Nov 2015, 16:01
Official
Hello Helen87,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the 30GB FREE LTE Data Bundle is a once off bundle, valid for 30 days.
This subs bundle will expire on 05/12/2015.
LTE Device FREE Data Promo's (for new and upgrade subs) is as follows:
o9th - 14th October 2015 - subs will get 10GB FREE LTE Data Bundle per month, for 3 months, valid for 30 days.
o15th October 2015 - 30th November 2015 - subs will get 30GB FREE LTE Data Bundle Once Off, valid for 30 days.
T's and C's:
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the 30GB FREE LTE Data Bundle is a once off bundle, valid for 30 days.
This subs bundle will expire on 05/12/2015.
LTE Device FREE Data Promo's (for new and upgrade subs) is as follows:
o9th - 14th October 2015 - subs will get 10GB FREE LTE Data Bundle per month, for 3 months, valid for 30 days.
o15th October 2015 - 30th November 2015 - subs will get 30GB FREE LTE Data Bundle Once Off, valid for 30 days.
T's and C's:
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***