1 reviews | Active since Oct 2013
30Gb data promo
I would like to query with regards to the # GB data promo. I took a MTN contract via green connect and was issued the number *** on the 05/04/2016 where I app**** or this contract on the 29/03/2016. The data of 30Gb as well as pro-rata data. However i was happy to join MTN family. the data which was loaded on the number was due to expire on the 14/04/2016 which I feel is fear as the promotion states that the data is for 30 days but I have had it for under a week. Please advice as to why I am not given my data bundle for the full 30 days. It looks like i was miss lead and not treated fear that because I took a contract with one of your on-billers I cannot enjoy the full benefits of being a MTN customer.
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note that we've now logged a request for investigation. If the 30GB data bundle was loaded for 30 days and it expired within the first week of the SIM card being activated, we will need our back office to assist with reactivating the data bundle once again.
Regards
Tim
MTN Complaints Management Team
Best regards,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note that we've now logged a request for investigation. If the 30GB data bundle was loaded for 30 days and it expired within the first week of the SIM card being activated, we will need our back office to assist with reactivating the data bundle once again.
Regards
Tim
MTN Complaints Management Team
Best regards,
