30G PROMOTION FAILURE!

MTN has a promotion running that if you upgrade to any LTE phone that you will receive 10G data free for the 1st 3 months.<br> On the 11th I received an sms to say the data is loaded. but it did not reflect on my balances at all.<br> I queried this at the MTN Mall@reds store and a request was sent in to load the Data: Req ***.<br> Feedback came to say it has been loaded and will reflect within 24hrs. <br> Still no show of the Data on my account.<br> I returned to the store and I was told that it will show on my account/balances on my activation date which is the 21st of October- *** Unice.<br> so the 21st has come and gone and still no promotional data!<br> TO MAKE MATTERS WORSE: on the 21st of October I had R354.00 airtime on my phone by the time I went to bed that night. on the 22nd my airtime has disappeared and had gone down to R152.00!! How is this possible????? So I went back to the store but Renier could not get hold of contact centre they deal with all day and said he would send a request in again for the data to be loaded.<br> In the meantime I personally followed up with the 808 contact centre AND STILL NO DATA ON THE 23RD NOW! *** / *** / REQ: ***