RLR
RenAA(C) Le Roux
1 reviews | Active since Jan 2013
19 Mar 2016, 10:55
30G date Promotion False
I upgraded my Mtn contract on the 2nd of March. Received the wifi sharelink on the 15th of March. The Mtn keypad shows that the 30G data is loaded. Now it is just not available anymore? I did not use 30G data in 2 days but it just \dissapeared\" all of a sudden? Surely the 30G data must be available from the day I received the devices for 30days? And not just for 3 days??"
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MTN South Africa's replyOfficial
24 Mar 2016, 13:46Hello U*H*P*Y,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have investigated the 30GB received with the package. The system reflects that you have used up the 30GB at 12h09 on the 19-3-2016.
The system reflects that the internet sessions (sizes) used depleted the 30GB. You may contact the 808 service center and request for the itemized billing report to be send to you.
Due to the itemized billing service not loaded the account will be billed R21.50.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have investigated the 30GB received with the package. The system reflects that you have used up the 30GB at 12h09 on the 19-3-2016.
The system reflects that the internet sessions (sizes) used depleted the 30GB. You may contact the 808 service center and request for the itemized billing report to be send to you.
Due to the itemized billing service not loaded the account will be billed R21.50.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply24 Mar 2016, 13:46
Official
Hello U*H*P*Y,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have investigated the 30GB received with the package. The system reflects that you have used up the 30GB at 12h09 on the 19-3-2016.
The system reflects that the internet sessions (sizes) used depleted the 30GB. You may contact the 808 service center and request for the itemized billing report to be send to you.
Due to the itemized billing service not loaded the account will be billed R21.50.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have investigated the 30GB received with the package. The system reflects that you have used up the 30GB at 12h09 on the 19-3-2016.
The system reflects that the internet sessions (sizes) used depleted the 30GB. You may contact the 808 service center and request for the itemized billing report to be send to you.
Due to the itemized billing service not loaded the account will be billed R21.50.
Kind Regards,
Alice van der Merwe
***
Best regards,