KS
Kathleen S
1 reviews | Active since Jun 2014
19 Jun 2015, 14:07
30 minutes.....?
Firstly, my son has moved to the UK. He sent an email requestring that neither his cellphone or laptop contact be renewed. He received acknowledgement 22 May 2015. He is trying to obtain information and confirmation. He called me. I have spent more than half an hour listening to recorded <br> messages and pathetic music and I have yet to speak to anyone. Ref ***7
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 08:47Hello kathleenstevens,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
I have forwarded your request for cancellation for *** to be cancelled,
*** only expires 30/10/2015 then he can send a written request for it to be cancelled.
According to our records you have been in contact with our consultants but they cannot transact on the account as you're not the account holder for security purposes.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
I have forwarded your request for cancellation for *** to be cancelled,
*** only expires 30/10/2015 then he can send a written request for it to be cancelled.
According to our records you have been in contact with our consultants but they cannot transact on the account as you're not the account holder for security purposes.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
MTN South Africa's reply22 Jun 2015, 08:47
Official
Hello kathleenstevens,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
I have forwarded your request for cancellation for *** to be cancelled,
*** only expires 30/10/2015 then he can send a written request for it to be cancelled.
According to our records you have been in contact with our consultants but they cannot transact on the account as you're not the account holder for security purposes.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
I have forwarded your request for cancellation for *** to be cancelled,
*** only expires 30/10/2015 then he can send a written request for it to be cancelled.
According to our records you have been in contact with our consultants but they cannot transact on the account as you're not the account holder for security purposes.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,