AG
Adolph G

1 reviews | Active since Jun 2016

24 Jun 2016, 22:04

30 Gigs of lies

<p>On the 1st of June 2016 i did my upgrade at a MTN store. And i got my phone and my 30gig of data, a while later that same day i recieved a sms that said my 30gig of date will expire in 30 days. i went back to the tv add and nowhere did it say it will expire in 30 days nor T's and C's apply. I went back to the store the guy that work at MTN said he doesnt know anything about the data expiring, not even in your booklet does it say T's and C's apply. Only that the promotion is for a certain period of time. So i phoned 808 and the lady that helped me had the odasity to tell me that it was my job to find out about the 30gig promotion. Since when is it my job, what are they doing at mtn then. Your add states that you get 30gig of data free, so i want my 30gig of data free. Its not free if its got an expiry date. I want my 30gig of data back or you leave me no choice to cancel my contract due to false advertisment. I want this matter to be solved ASAP</p> <p>Hope to hear from you ASAP</p> <p> </p>

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Replies (1)
AG
Adolph G's update01 Jul 2016, 17:46
Reviewer Update

Good day,

Your response does not solve any issues. Note....i did get my data. But no one at mtn could tell me if there was a expire date. And i was told they didnt know about the data expire. I want the issue resolved without any excuses. It looks to me that you want to get yourself out off a situation by telling me "Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you."