1 reviews | Active since Mar 2018
30 GIGs not loaded
MTN phoned me to upgrade my Contract 9 days ago, which i agreed to as I was getting a new phone as well as 1 gig data per month and 30 gigs one off. To date I have not received the 30 gigs even though I have phoned 4 times and the complaint was escalated twice. What does one have to do to get service from this company???????
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
kindly be advised that we have escalated the matter to system support to load 30Gb promotional data on *** will contact you tomorrow before end of business.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
kindly be advised that we have escalated the matter to system support to load 30Gb promotional data on *** will contact you tomorrow before end of business.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,