1 reviews | Active since Feb 2016

15 Feb 2016, 14:57

30 GIGS for Free for 1 month

I signed a contract with MTN store at the GLEN shopping Centre for a Huawei tablet which came with 30 GIGS for free for 1 month on 14 November 2015. <br> <br> To my surprise, I have been billed for data used during the first month of usage of the tablet because the person responsible at the MTN GLEN STORE FORGOT to activate my account on the same day that I signed the contract. The account was only activated 4 days later and now I have been billed for the usage of data during those 4 days when MTN has an advert saying that for 30 days we have free data!! <br> <br> This is the stores responsibility for not activating the account when it should have and this is ongoing since November. We are now end of February and nothing has been done by the Store Manager to rectify this mistake BUT am now receiving BILL ULTIMATUMS from MTN headquarters to pay up to total amount of the bill or risk cancellation to all my cellp on my account. <br> <br> I have been several times to the store to make things right and they always say that it will be rectified. I have sent emails, and waiting for a response......Nothing happens, but the bill is still there waiting for me to pay it!

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Feb 2016, 09:32
Official
Hello sandrapires,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Kindly take note that the upgrade migration package has been activated on the 14th of November. The 30GB has been allocated to your sim card on the 15-11-2015 @9h00. Bundles included with contract will only be active after 24 hours. You have made use of the sim card the new package has been activated the same date of when the upgrade has been done, the charges added to the account is due to the data used before the 30GB has pulled through on the network 24 hours.

The credit has been passed and will reflect on the account 5 working days.

Kind Regards,

Alice van der Merwe

***