1 reviews | Active since Nov 2013
30 Gig Once Off Bundle for LTE Device never loaded as promised!
<p>I upgraded my contract on 10th August and took a device that qualifies for this promotion. I was told it would take 24 hours to be loaded. Nothing to date and everytime I call the call centre, a new request gets logged but no 30G as promised. I am fed up now! Refs : ********** 85 & ********** 36.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the provisioning division for urgent attention. They will investigate, please allow a turnaround time of 3 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the provisioning division for urgent attention. They will investigate, please allow a turnaround time of 3 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********