30 gig not received, miss advised and bad service

<p>I took out two contracts at mtn century city cell numbers ***, ***, Lubnag sayed helped me originally, she was not there that day so her coleage helped us. </p> <p>First we requested a 2016 model samsung a3. Waited 3 days then the 2015 a3 arrived, the consultant said i needed to take the a3 2015 model because thats what i ordered. And can not return it. So i took it although i did not feel comfortable in taking it.</p> <p> </p> <p>Then they said that i was able to change the one contract to another bank account number anytime.</p> <p> </p> <p>A week passed the activation of the cellphones was not done, we had the incorrect phones and no airtime and it was not active on the mtn network.</p> <p> </p> <p>Then i went to Hilare Arens who really tried to assist me and advised me to go to paarl mall as he did not have authorisation to do that type of deals only the mall has.</p> <p> </p> <p>I went to paarl mall to log a call again for the activation/ swim swop as century city did not do the whole process, century city at this stage is not assisting in any way and not returning any calls.</p> <p> </p> <p>Week 2 pass no activation</p> <p>week 3 pass finaly celphone is active.</p> <p>But we signed up on a 30 gig promotion. But have not received any promotional data or airtime.</p> <p> </p> <p>Marco and Hillare and paarl mall has logged nunerous calls for the activation of the phones and the 30 gig.</p> <p> </p> <p>It has been a month and 2 days and all i have experienced from mtn is problems. </p> <p> </p> <p>The consultants from paarl and paarl mall has tried to assist me although the sale was not made by them, century city mtn just does not respond. </p> <p> </p> <p>I would really like this issue to be resolved and assisted with the inconvenience of having to take out a contract needing to pay for it in full but not getting the full package we payd for. We needed to buy data and airtime out of our own pocket as well needed to spend money because of Mtn's negligence to provide propper service.</p> <p> </p> <p>And being miss advises is not appreciated as well.</p>