GP
Graham P

1 reviews | Active since Aug 2011

18 Apr 2016, 21:30

30 gig FREE DATA an advertising MYTH

Very bad start to my Upgrade so far...<br> <br> To date I have used 4 gig of data from my wifi at home @ R149 per gig from Vodecom to update the software/system/apps on the Sony Z5. So, I am R594 out of pocket updating a phone that MTN advertises all over the media is supposed to come with 30 Gigs of free data. Also I have had to purchase an additional 100mb of data from MTN just to operate my phone in the hope that this will last me until my FREE DATA is loaded.<br> <br> Isn't it strange how fast everything seems to work when you (the MTN representative) has a client in front of you and you are selling/demonstrating your wares..... Isn't it strange that when I purchase data through my bank it shows on my phone immediately I have paid for it??? <br> <br> How pathetic the explanation then from your manager (the one running the store that has been given 1,7 Stars out of a possible 5 Stars by customers who have reviewed the Waterfront Store on Google) that failure to load the 30 gig of data is beyond her/your control and that I should wait until Monday (today) before querying it again.<br> <br> WELL HELLO.... Monday is almost done and I have still not received the 30 gig free data???<br> <br> Total incompetence....

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Apr 2016, 11:48
Official
Hello Gapedi,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

The request has been sent to the store manager of Waterfront to assist for the 30GB once off data bundle service to be activated on the account to pull through the network.

Kind Regards,

Alice van der Merwe

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