3 years and still cannot cancel a account

For the past 3 years I have been dealing with a account which was closed. I took out a 24 month contract and cancelled after 24 months. Over a year later I was contacted by debt collectors to pay because the account wasn't closed on their side.

on 11 August 2017, I have confirmation of the cancellation and the account would be credited, since then the account has been by the legal department which is affecting my credit rating.

How many more years will it be sitting there before this account is finally closed. Below is the correspondence I have had and it hasn't gone further

Good Day Alice

Please see correspondence below, I just found out the account is still by your legal department and I am still having issues when banking and opening credit. How many more years is this going to take?

From: Factory Sent: 23 July 2018 02:07 PM To: ********** ********** Subject: FW: A **********

Good Day Alice

Please see below correspondence, the account is still giving me trouble when I try to do anything else. Please try and fix it ASAP cause I need to take out a loan and replace my and my mother’s washing machines.

Thank you. Gordon Bouwer 18 Brons Single c/o Koppel Street Gauteng Business Park Clayville Ext 20 Olifantsfontein 1666 South Africa (T) +27(0) 11 ********** (C) +27(0) 72 ********** (F) +27(0) 11 ********** **********

From: Alice van der Merwe [ MTN South Africa ] ********** Sent: 11 August 2017 02:46 PM To: Factory ********** Subject: RE: A **********

Good day Mr Bouwer , Thank you for your post. We apologize for any inconvenience incurred. Thank you for your time online and the confirmation of your ID number. We have picked up the MTN account number with the ID number. MTN account A ********** , the legal department has notified us that there is a balance of R1534.47 to be paid to MTN due to no reference number on the account for the cancellation request. I have looked at the account information and picked up a request you have sent for the cancellation request via the Customer care email function on the 28-8-2015 to cancel both numbers as per reference ********** 4. We will pass a credit for the balance of R1534.47 to clear the balance owing, once the credit reflect the request will be send to the legal department to purges the account and send the request to the attorneys to close your account on their side. The credit will reflect on the account Monday. Once legal notify me this is done I will send the proof to you for the request. Kind Regards, Alice van der Merwe

Kind Regards, Alice Van Der Merwe

Cell number: ********** 904

**********

From: Factory ********** Sent: Friday, 11 August 2017 2:15 PM To: Alice van der Merwe [ MTN South Africa ] ********** Subject: A **********

Good Day Alice

Please see my email as requested

Thank you. Gordon Bouwer 18 Brons Single c/o Koppel Street Gauteng Business Park Clayville Ext 20 Olifantsfontein 1666 South Africa (T) +27(0) 11 ********** (C) +27(0) 72 ********** (F) +27(0) 11 ********** **********

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