KT
Khaki T
1 reviews | Active since May 2013
01 Jun 2015, 18:25
3 weeks waiting for number swop
I requested a number swap 3 weeks ago. Nobody can tell me what the problem is. Two days ago I was told that my account is in arrears. My account is up to date. I still have to pay for the contract even though I cannot use the sim.<br> If my account was in arrears my line would have been suspended. Am I allowed to change service providers while under contract?
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MTN South Africa's replyOfficial
08 Jun 2015, 14:46Hello Khaki,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and can pick up that a number swap was performed on the number that was given in this post, done on the 1st of June 2015. Do dial *131# to view the status of the sim card that you are using as well as checking the new number.
Also on checking on your account, it is now up to date with no arrears amounts.
Lastly you are still within contract, if you want us to calculate your early termination fees, do write back to us to check on this as well.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and can pick up that a number swap was performed on the number that was given in this post, done on the 1st of June 2015. Do dial *131# to view the status of the sim card that you are using as well as checking the new number.
Also on checking on your account, it is now up to date with no arrears amounts.
Lastly you are still within contract, if you want us to calculate your early termination fees, do write back to us to check on this as well.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply08 Jun 2015, 14:46
Official
Hello Khaki,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and can pick up that a number swap was performed on the number that was given in this post, done on the 1st of June 2015. Do dial *131# to view the status of the sim card that you are using as well as checking the new number.
Also on checking on your account, it is now up to date with no arrears amounts.
Lastly you are still within contract, if you want us to calculate your early termination fees, do write back to us to check on this as well.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and can pick up that a number swap was performed on the number that was given in this post, done on the 1st of June 2015. Do dial *131# to view the status of the sim card that you are using as well as checking the new number.
Also on checking on your account, it is now up to date with no arrears amounts.
Lastly you are still within contract, if you want us to calculate your early termination fees, do write back to us to check on this as well.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***