1 reviews | Active since Aug 2016
3 Weeks to Upgrade
<p>Our business had to upgrade 4 lines with MTN, we went in to Brooklyn Branch Pretoria. Was helped and informed that the 2 new handsets will be available on or before 2 Feb for pick up.</p> <p>We received a call from te branch saying that MTN headoffice needs a letter from the directors giving permission, so we had that sent through via email on the 1st of Feb. Today the 23rd the issue is still in process as per reply from the branch.</p> <p>There is no way I can follow up on the progress and the branch just keep sending a screen shot of the in progress</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***