1 reviews | Active since Jan 2010
3 weeks to repair a phone, and still waiting
My wife booked in her Galaxy S5 at the local MTN (Boksburg - Rietfontein) branch with all the accessories and delivery note. Now 3 weeks later they have not touched the phone stating that they are not MTN themselves but merely a partner and they don't have the invoice so it's going to take extra long to get it booked in for repairs. <br> <br> How can it take 3 weeks to book in phones for repairs. At other places it's sometimes done the same day or at most a couple of days for the entire repair process. Now the excuse of the delivery note not being good enough. It's terribly disappointing that you would expect your customers to keep all the documentation and then use that excuse to have huge delays on repairs. This is terrible service to say the least.
Thank you for bringing this to our attention via the Hello Peter website. We appreciate that you have made us aware of the difficulty that you have endured in trying to have your handset booked for repaires.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results.
We request you to go back to the store and contact the collection department number while you are at the store
***(toll free from mtn sim card) . Collections department will have to speak to the store consultant that will /was assisting you
Regards
Nompumelelelo
REQ:***
Thank you for bringing this to our attention via the Hello Peter website. We appreciate that you have made us aware of the difficulty that you have endured in trying to have your handset booked for repaires.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results.
We request you to go back to the store and contact the collection department number while you are at the store
***(toll free from mtn sim card) . Collections department will have to speak to the store consultant that will /was assisting you
Regards
Nompumelelelo
REQ:***