CB
Craig B
1 reviews | Active since Mar 2009
22 Jun 2018, 08:40
3 Weeks to process an upgrade on an existing contract is just way too long
22 days after my upgrade is due, MTN is still unable to process the upgrade due to some technical / data error on my account that they caused ion the 1st place. I have spent over 2 hours in store, been chased from pillar to post, followed up countless times and still no joy. It was escalated on Wednesday - but still no action. The phone is ready and waiting, but can't be issued :(
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Replies (2)CB
Craig B's updateReviewer Update
22 Jun 2018, 15:36So MTN launched into action immediately. Called me an promised I would be able to get the phone today - 6 hours later I have I have had no further comms and nobody is responding to my emails. Still totally frustrated.
CB
Craig B's update22 Jun 2018, 15:36
Reviewer Update
So MTN launched into action immediately. Called me an promised I would be able to get the phone today - 6 hours later I have I have had no further comms and nobody is responding to my emails. Still totally frustrated.
CB
Craig B's updateReviewer Update
26 Jun 2018, 11:56I still have no response at all?
CB
Craig B's update26 Jun 2018, 11:56
Reviewer Update
I still have no response at all?