3 Weeks nothing

Received a call from Rosetta 15 Nov, regarding my complaint 12 Nov on being charged R 2000 for data when I am on a Top Up contract, fixed debit order. Rosetta kindly explained that even though I don't have a lot of apps on phone and I turn my data off at night, Whatsapp will stop downloading and carry on when I turn my data back on. How much stuff would I need to receive to rack up a bill of R 2000 in data, I tried to question her on this but she keep reaping this. I asked for a copy of my contract, she will look into getting a copy but I must remember I signed it, doesn't matter what I requested, I must remember I signed. Still no contract, just keep getting sent invoices. My matter was 'referred' to the department that deals with data. I have heard nothing, does it exist? Am still R2000 out of pocket for 'data' on a Top Up contract. Shocking service by Mtn who seem to be doing this to a lot of customers. It's ********* and bullying by a big corporate on individuals who have to spend their time fighting to get money back and often give up. It's not right, your vales state: Be accountable, take ownership - STEP UP TO PLATE and SORT THIS OUT! PLEASE