TJ
Tamzyn-lee Jansen
1 reviews | Active since May 2014
21 Nov 2015, 16:58
3 weeks NO REPLY.. Just want a settlement letter
Good day <br> <br> I've been requesting a settlement letter from MTN for the pass month.. I've been going from branch to branch phoning the call centre, sending emails & still no response. I will not be paying my contract until I receive what I requested over 3 weeks ago. If I have to cancel my contract then so be it. This is pathetic service. I got a contract with cell C & this far they've only given good service. U guys suck
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Nov 2015, 10:06Hello Tamzynleejansen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Retentions management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Retentions management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Nov 2015, 10:06
Official
Hello Tamzynleejansen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Retentions management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Retentions management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***