3 weeks no phone claim update - Inconvenienced

Ticket 907060 - I submitted a cell phone claim on 19 January 2022. The claim was acknowledged on 21 January 2022. I requested in this email to be notified if there was any outstanding documents. In my email I was clear that the Police station provided me a case number for the report I was given the Affdavit, I was notified that I could not obtain it. I had no response since the 21st. I called on 2 February to follow up on claim progress and I was notified that I need the Affdavit. I told the lady why was not emailed in this process, I had to call to get an update. I have been inconvenienced, I have lost business as a result not having a phone for so long.