3 WEEKS LATER AND STILL NO DATA AND SMSs

On the 19th of July 2015 I upgraded from Blackberry to a Sony Experia. On the 21st July, my 100min talk time was activated. No data or sms's were loaded. It's now over three weeks and no service. NO DATA, NO SMSs.<br> <br> This complaint was logged with the store on the 20th, that provided the contract on 19th July. After many call to Kayleigh, who by the way went out of her way to try help me, has her hands tied with her service centre. <br> <br> After many calls to 808, eventually I had success in logging this complaint, but have no reference number. The lady informed met that the billing department can help me. Why should I have to contact the billing department, I am the customer? All I want is the contact upheld immediately. <br> <br> MTN, please honour your contracts and appreciate your customers.<br> Thank you