3 weeks and still siiting with the same problem!

Item: MTN South Africa
Rating: 1
Author: Fadzi S

Service is pathetic, what does one have to do to get a little attention?? I have been waiting for over 2 weeks to get my sim migrated from contract to prepaid - in the meantime, sim is inactive, and no one is bothered! you are transferred from one department to another and still find yourself where you started after hours on the phone.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

18 Mar 2018, 20:22

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.

Kindly be advised that we have escalated the matter to our system support to have the number *** reactivated we still awaiting for feedback.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply18 Mar 2018, 20:22

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.

Kindly be advised that we have escalated the matter to our system support to have the number *** reactivated we still awaiting for feedback.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Fadzi S's updateReviewer Update

20 Mar 2018, 19:11

Dear Mike, I doubt this would take as long as it actually has if the customer service teams were efficient. You said you had escalated this issue and I still do not have an update. This line was suspended with no heads up and with both contracts having been paid up over a year and half ago.

Fadzi S's update20 Mar 2018, 19:11

Reviewer Update