3 Weeks and still no phone

Took my Lumia 930 in on the 21st of January 2015. Thembi at GateMax MTN Umhlanga was very helpful and assisted me with the warranty replacement of my phone as it had broken. The issue is the fact that it took 12 days for the service centre to say that the phone was broken and had to be replaced. It has now been another 2 weeks almost and still no phone replacement.<br> <br> What kind of service is this that MTN is giving? I'll probably not get my money back for the month I was without my phone. I can't use my sim card as I don't have another phone. Should MTN not be prioritising their replacement service. They were quite quick to supply me with a new contract but absolutely terrible when it comes to giving me good customer service. Improve your customer service and ensure people are actually able to use their PAID for contracts. <br> <br> I have put my alternate contact number as a contact as I can't use my contract phone if you decide to even contact me.