3 weeks and no luck with MTN Insurance

On the back of a cell phone damaged beyond repair, I have tried to claim from MTN Insurance for the last 3 weeks. Bouncing from one consultant to the next, submitting my documents twice and IMEI number over the phone twice it is has become virtually impossible to claim back from the insurance. <br> <br> I have been a customer (initially of Nashua Mobile) and MTN for 5 years, having paid insurance for 5 years this is now my first claim and it is proving to be an impossible task. There is no service for my monthly fee paid to the insurance company when it is impossible to claim. <br> <br> I'm shocked at the terrible service received and I cannot seem to get to a resolution on my own...<br> <br> Thank you