3 weeks and counting!~!!!!

It has been 3 weeks since I received my phone on the new MTN contract, yet I have not been able to find someone who can help me activate my contract. Every branch I go to keeps on saying I have to phone the call centre because I got my contract over the phone (MTN Corporate) and they are the only one's who can help me. Why do we, the customers, have to suffer when MTN workers does not get paid properly, yet at the end of the month we have to pay our cell account, if we had service or not!!! What am I suppose to do with my new phone if I can't even use it!!!Can we please (your loyal customers) please get someone to help us! Yes my contract shows its active on the mtn system (this was confirmed by someone at an mtn shop) but I have yet to get into contact with someone from the call centre to actually active it for me so that I can start using my phone! PLEASE HELP!!!!Can someone please phone me in order for me to activate my contract please!!!