DG
Denise G
1 reviews | Active since May 2013
03 Feb 2016, 12:16
3 Weeks after submitting repair claim and no respo
MTN insurance is pathetic. My claim was submitted 3 weeks ago for a damaged handset. No response was received and I started calling the call centre. Upon holding for 2 hours per call before a consultant answers the call gets cut of EVERY single time after they take my mtn pin to check what is going on. <br> <br> First they said they tried calling (on the damaged devices number after I clearly stated on the clame to call me on the alternative number) then they asked if I sent through the forms which I confirmed I did twice once at Menlyn MTN and once on [URL Removed] then again got cut off. This is pathetic. I just want the device repaired so that I can move on.
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MTN South Africa's replyOfficial
04 Feb 2016, 16:02Hello Dgrobler09,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply04 Feb 2016, 16:02
Official
Hello Dgrobler09,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***